Pakistan Telecommunication Authority (PTA) arranged Consumer Conference 2022 with the theme “Consumers First” lately. Head of the Prime Minister’s Strategic Reforms, Mr. Salman Sufi used to be the manager visitor in this instance. CEO USF Pakistan, representatives of IT & telecom business, shopper rights teams and the general public additionally attended the development.
Joining the development nearly, Head of PM Strategic Reforms stated this convention supplies a very good alternative to without delay download shopper comments particularly at the problems the general public is going through. He additionally discussed the new measures undertaken via PTA corresponding to choose out/ unsubscribing mechanism for unsolicited/telemarketing messages.
He additionally discussed that the Government is operating with stakeholders within the mild of Prime Minister’s imaginative and prescient of virtual financial system to make sure comfort of the folks. Citizen information privateness regulation can also be enacted within the close to long term which can be sure exceptional information coverage of electorate and companies.
Addressing the convention, Chairman PTA, Maj. General Amir Azeem Bajwa (R) stated that PTA is cognizant of telecom customers’ wishes and is taking each and every step to facilitate them in resolving their problems. He stated that organizing this shopper convention is but any other severe effort via PTA to take shopper comments without delay from the general public. Moreover, PTA is operating on making improvements to shopper delight degree towards the solution in their issues.
Speaking on the instance, Member (Compliance & Enforcement) PTA, Dr. Khawar Sidique Khokhar highlighted that PTA, being a innovative regulator with reconciliatory way, has advanced shopper revel in and facilitated business development.
Presentations had been additionally given right through the convention. CEO USF Pakistan, Mr. Haaris Mahmood Chaudhary apprised the target audience about USF initiatives and highlighted USF’s efforts in getting rid of virtual disparities in city and rural spaces. . DG CPD, Mr. Abdul Samad and DG Enforcement, Brig. Muhammad Shuaib from PTA gave an outline on shopper lawsuits won to PTA and tasks undertaken in the case of Quality of Service, unlawful SIMs and many others, respectively. Representatives from Jazz and PTCL gave an outline at the present telecom business panorama and tasks undertaken to offer high quality provider, respectively
Representatives from Consumer rights teams – Mian Irfan Akram, Punjab Chairman Consumer Association of Pakistan (CAP) and Mr. Kamal Zada, Program Coordinator, Consumer Rights Commission of Pak (CRCP) preferred PTA for its focal point on shopper problems and expressed hope that PTA and telecom business will get to the bottom of core issues, corresponding to high quality of provider, confronted via customers.
A reside question-and-answer consultation used to be additionally held with the target audience which incorporated individuals of the general public.
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